Inspection Over Expectation: Ensuring Your Team Delivers Right

Inspection Over Expectation: Ensuring Your Team Delivers Right

In my work with clients & teams over the years, this statement proves to be true repeatedly…

You get what you INSPECT, not what you expect.

Yes, even with a great team of people who you adore.

Unfortunately, we cannot simply train someone once and expect them to do everything to meet our expectations forever. 

Why not?

Not getting what you expected can happen for a variety of reasons:

• That team member has outgrown their role and is unmotivated

• They thought they were improving the process (you disagree)

• They are going through something personal and are distracted/unfocused

• They misunderstood your initial training

• The SOPs are out of date

• They’ve asked questions and never got a response

Bottom line: somebody has to be ‘walking around the office’ daily to check on the team - both the person and their work.

In the early stages of your business, when you are the team’s GO-TO, it makes sense that you are the one to own the oversight role.

But as your business grows beyond 6-figures, you cannot be the one to ensure that things are being done correctly. It does not make sense for the CEO to be the one with eyes on what's happening daily.

That’s the beautiful thing about bringing an Operations professional to the team - they are responsible for ensuring the right THINGS get done at the right TIME, in the right WAY, by the right PEOPLE.

Hours of time/trouble/headaches/omg! moments are saved when you have the eyes of a management expert in your business – they INSPECT, so you get what you EXPECT.

Meet Kiva Slade - the Founder and CEO of The 516 Collaborative. With a unique background in high-power politics on Capitol Hill and sixteen years as a homeschooling mama, Kiva found her calling in the online business world as a trusted guide for entrepreneurs looking to build the business of their dreams.

Kiva's work began behind the scenes, orchestrating the back end of businesses and managing teams. But her inner data diva couldn't help but notice that small businesses needed help harnessing the power of data for growth. So she and her team set out to uncover and tidy up the data required to enable clients to grow their businesses confidently and easily.